FAQ
Common questions
Answers to what people usually ask before getting in touch.
Who do you work with?
Small businesses, sole traders and startups; community organisations such as incorporated societies, charities and social enterprises; and individuals who want help with their personal technology.
Do I need an ongoing arrangement?
No. Some clients want steady support month to month, others need a single project or a one-off fix. We’ll suggest whichever suits what you’re dealing with.
How do I get started?
Send a message through the contact page, or phone or email us. Tell us what’s going on and we’ll let you know whether we can help and what the next step is.
How much does it cost?
It depends on the work. Once we understand what you need, we’ll give you a clear idea of the cost before anything starts.
Do I need to understand the technical side?
No. We explain what we found and what we did, so you can make informed decisions without needing the technical background.
Can you work with the systems I already have?
In most cases, yes. We’ll start with what you’re using and only recommend changing it if there’s a good reason.
What if my problem isn’t on your website?
Get in touch and describe it. We’ll tell you whether it’s something we can help with, with no obligation either way.
Still have a question?
Send us a message and we’ll get back to you.