XEL Group (“we”, “us”, “our”) is committed to protecting your personal information and complying with the Privacy Act 2020 (New Zealand). This policy explains how we collect, use, and protect your information when you use our website or engage with our services.

Information We Collect

We may collect personal information you provide directly to us, including your name, email address, phone number, and details about your enquiry when you contact us through our website or by other means. We may also collect technical information automatically when you visit our website, such as your IP address, browser type, and pages visited, through standard web analytics tools.

How We Use Your Information

We use the information we collect to respond to your enquiries and provide services you have requested; to communicate with you about ongoing work; to improve our website and services; and to comply with legal obligations. We do not use your personal information for unsolicited marketing without your consent.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who assist in operating our website or delivering services — for example, email platforms or cloud storage providers — where those providers are contractually bound to protect your information. We may also disclose information when required by law.

Data Storage and Security

Your information is stored securely and access is restricted to authorised personnel only. We take reasonable precautions to protect your personal information from unauthorised access, use, or disclosure. While we take all reasonable steps to protect your information, no data transmission over the internet can be guaranteed as completely secure.

Your Rights

Under the Privacy Act 2020, you have the right to request access to personal information we hold about you, and to request correction of any information that is inaccurate or incomplete. To exercise these rights, please contact us at hello@xelgroup.net.

Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can disable cookies through your browser settings, though this may affect the functionality of certain parts of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website following changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at hello@xelgroup.net.